Product Overview
Nova Home Care Portals is a multi-tenant platform serving 13 Nova Home Care organizations, each fully isolated. The platform manages two distinct service lines with different workflows, document requirements, and regulatory obligations.
Service Types
| Service Type | Description | Key regulatory context |
|---|---|---|
| Home Care (HC) | Non-clinical personal care | State licensure; no OASIS |
| Home Health (HH) | Clinical / skilled care | Medicare/Medicaid Conditions of Participation; OASIS required |
A client can be enrolled in one or both:
- Home Care only — no clinical modules shown
- Home Health only — no home care modules shown; OASIS Assessment required
- Both — full module set
User Roles
See Auth & Roles for full details.
| Role | Who |
|---|---|
ADMIN | Agency administrator — manages employees, clients, documents, schedules |
EMPLOYEE | Home care worker (HHA, CNA, RN, LPN, PT, OT, SLP, MSW) |
CLIENT | Care recipient |
MARKETER | Referral agent |
MASTER | Platform superuser (cross-org) |
| Case Manager | External physician/provider — no portal account; OTP-only access |
Key Features
- Client Profile & Navigation — dynamic module visibility per service type
- Client Documents — HCC/HHP admission document sets, v5.0.0 and v5.1.0 additions
- Employee Documents & Onboarding — document categories, role matrix, template variables
- Compliance Documents (v5.1.0) — dual-signature flow, Case Manager OTP access
- Notifications — Employee Flow triggers and routes
Known gaps
Several areas were absent, incomplete, or blank in the handover materials. See the Known Gaps page for the full list with recovery paths.